Shipping + Handling
Once your order has been placed, you will receive a shipping confirmation email with details of your order and shipment. If you place your order before 10AM, it will be processed the same day and dispatched. We begin to process orders at 10AM Monday - Friday. Ensure you order before this time if your order is time sensitive. We do not process or ship orders on Saturday, Sunday or bank holidays.
Please be aware that all orders placed from outside of the European Union may be subject to an import tax charge. This is required by law. We cannot mark the value down of any packages nor give a speculative import tax charge value. See below for further information.
Currently we offer the below delivery methods for shipping within the United Kingdom:
- FREE Standard delivery on all UK shipping (3-5 working days)
- NEXT DAY DELIVERY (Must be ordered before 12pm - Excluding Weekends): £10
Unfortunately we are unable to deliver to PO Boxes. We will contact you immediately if, for any reason, we are unable to fulfil your online order from our warehouse.
We reserve the right to cancel an order at any time and make a full refund up until the time of dispatch.
Currently we offer the below delivery method for countries outside of the UK:
- FREE Standard delivery (7+ days): £25
We are constantly striving to improve our service for International deliveries and hope to improve our International orders. Please bare with us on this.
Import Duty – IMPORTANT INFORMATION FOR ALL CUSTOMERS OUTSIDE OF THE EU
Depending on which country you’re based in, you may be charged an import duty by the postal carrier before you can receive your parcel. This charge is entirely dependent on the value of the goods ordered and the threshold of your country.
At this time, WALK London cannot pre-pay import duty and the customer is responsible for paying this charge to receive their goods. We cannot mark down the value of any packages nor give a speculative import charge. WALK London is constantly improving it's experience for our international customers and we hope to help customers avoid this charge in the near future.